Cancellation & Refund Policy

A: Cancellation

We are committed to providing all of our patients with exceptional care. When a patient cancels without giving sufficient notice, they prevent another patient from being seen.

Please call us at least 24 hours before your scheduled appointment to give us an opportunity to reallocate the appointment slot to another patient on our waiting list. Failure to give 24 hours notice, or indeed not turning up at the allocated time, will potentially result in

  • the utilization of the scheduled treatment package,
  • the forfeit of the consultation fee
  • prepayment of services before securing the next appointment.

B: Product Returns, Refunds and Exchanges

Our return policy lasts 5 days and applies to non-medical products only. 

Medical products cannot be exchanged, returned or refunded. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, damaged or missing parts for reasons not due to our error will be rejected. Only regular priced non medical products may be refunded for credit only. Sale items cannot be refunded. 

We replace products if they are defective or damaged. If you need to exchange it for the same item, send us an email at

C: Prepayment of Packages

We offer a 5 day cooling period during which you may request for a refund for all fully or partially paid packages and unused products purchased. 

An administration fee, as determined by the Company but no less than 15% of the package price, will be charged. 

Any Loyalty Points earned will also be expunged.

Single treatment prices will be used to calculate the value of the used treatments which will be deducted from the paid package price. 

Prepaid treatments are non-transferable to another patient.

Prepaid treatments are non-transferable to another area of the body.

C: Changes of Packages

Generally, we do not allow a change of treatment package. However, if approved, the following applies:

Single treatment prices will be used to calculate the value of the used treatments. 

Any Loyalty Points earned from the original package will be expunged and no Loyalty Points for the new package will be issued. 

D: General

Packages are strictly valid for 12 months only.

You agree to the above once you process your payment with us.

We do not take liability if you have not made yourself aware of our policies prior to any purchase.

Last update: April 2020