We are committed to providing all of our patients with exceptional care. When a patient cancels without giving enough notice, they prevent another patient from being seen.
Please call us 24 hours before your scheduled appointment to give us an opportunity to reallocate the appointment slot to another patient on our waiting list. Failure to give 24 hours notice, or indeed not turning up at the allocated time, will result in
- the utilization of the scheduled treatment package,
- the forfeit of the consultation fee
- prepayment of services before securing the next appointment.
We do not provide refunds on any prepaid treatments or change of mind. You agree to this once you process your payment with us. We do not take liability if you have not made yourself aware of our payment and booking policies prior to purchasing or booking. Prepaid treatments are non transferable to another patient. Prepaid treatments are non transferable to another area of the body.
We appreciate your understanding.