Cancellation, Refund, and Membership Policy

Cutis Medical Laser Clinics

Last Updated: 1 January 2026

At Cutis Medical Laser Clinics, we are committed to safety, transparency, and fairness. The following policies are designed to protect our patients, our medical professionals, and our clinic operations, while ensuring consistency in appointments, treatments, memberships, and loyalty benefits.

1. Appointments, Cancellations, and No-Shows

Appointments are reserved specifically for you and require dedicated time from our doctors, therapists, and clinical team.

• Cancellations or rescheduling must be made at least 48 hours before the scheduled appointment.
• Appointments cancelled or rescheduled with less than 48 hours’ notice, or missed without notice, may be subject to:
  • A cancellation fee
  • Forfeiture of the session if part of a package
  • Restriction or forfeiture of Cutis Loyalty Points allocation for that visit

Cutis Medical Laser Clinics reserves the right to determine and apply the appropriate measure based on the circumstances of each case.

2. Single Treatments

• All treatments are non-refundable once performed.
• Prepaid single treatments that have not yet been performed may be considered for refund only under exceptional circumstances, at the discretion of Cutis Medical Laser Clinics.
• Where a refund is approved:
  • Any Cutis Loyalty Points earned from the refunded amount will be expunged
  • Any Cutis Loyalty Points used on the transaction will not be reinstated

3. Promotions and Special Offers

• Promotions are valid only during the stated promotional period.
• Promotions cannot be combined with other offers, loyalty redemptions, or referral rewards unless explicitly stated.
• Promotional benefits have no cash value and are non-exchangeable.
• Promotional pricing does not establish a reference price for future refunds, recalculations, or package adjustments.

4. Treatment Packages and Prepayments

4.1 7-Day Cooling-Off Period

All treatment packages come with a 7-day cooling-off period from the date of purchase, unless otherwise stated in writing.

4.2 Refunds Within the Cooling-Off Period

Refund requests made within the 7-day cooling-off period will incur a 15% administration fee to cover processing, administrative, and banking costs.

• Any Cutis Loyalty Points earned from the original purchase will be expunged if a refund is granted.
• Any Cutis Loyalty Points used on the transaction will not be reinstated.

Refunds are processed back to the original payment method where possible and may take several business days to reflect.

4.3 Partial Refunds or Package Changes

Subject to Approval:
Partial refunds or changes to the original package require prior management approval and are subject to availability of the requested alternative treatment.

Right to Decline:
Cutis Medical Laser Clinics reserves the right to decline any change or partial refund request at its discretion.

If approved:

• Recalculation at Standard Rate:
  Any treatments already received will be recalculated at the standard individual treatment rate listed at the time of original purchase, not at any discounted, promotional, or package rate.
• Balance and Administration Fee:
  Any remaining balance, after recalculation, will be reduced by a 15% administration fee. The resulting amount may be refunded or applied toward another treatment or package, at the clinic’s discretion.
• Loyalty Points:
  No new Cutis Loyalty Points will be issued for any replacement package, adjusted balance, or credited amount.

4.4 Non-Transferability

Prepaid treatments and packages are non-transferable, whether to another patient, another individual, or another treatment area of the body.

4.5 Package Validity

All treatment packages are valid for 12 months from the date of purchase unless otherwise stated.

Extensions:
Requests for extensions must be made before the package expiry date. An extension may be granted for a fee of 20% of the remaining package value, extending validity by an additional 3 months. Extensions are granted once per package only, unless otherwise approved by management.

5. Membership Policy

5.1 Membership Fees and Use

• Membership fees are non-refundable once activated.
• Membership benefits are valid only during the active membership period and are non-transferable.
• Membership benefits cannot be paused, backdated, or reinstated once expired, unless explicitly stated.

5.2 Tier Qualification

Membership tiers are determined by total eligible spend within the preceding 12 months and are reviewed periodically.

• Tier qualification is based on completed and eligible transactions only.
• Tier benefits apply only while the patient remains qualified for that tier.
• Downgrades or upgrades may occur automatically based on spending activity.

6. Cutis Loyalty Points Policy

6.1 Earning Points

Cutis Loyalty Points are awarded on eligible, non-discounted treatments and products only.

Points are not awarded on:

• Discounted services or products
• Promotional bundles unless explicitly stated
• Cancelled or no-show appointments
• Refunded, reversed, or voided transactions
• Administrative fees, penalties, or extension fees

The clinic reserves the right to delay, adjust, or withhold points allocation where policy conditions are not met.

6.2 Points Validity

• All Cutis Loyalty Points earned on or after 1 January 2026 are valid for 180 days from the date of issuance.
• Points earned prior to this date retain their original expiry dates.

Expired points are automatically forfeited and cannot be reinstated.

6.3 Refunds and Points

If a refund, partial refund, or reversal is approved for any reason:

• All Cutis Loyalty Points earned from the refunded amount will be expunged
• Any Cutis Loyalty Points used in the original transaction will not be reinstated

7. Referrals and Bonus Points

• Referral and bonus points are issued only when all stated referral conditions are met, including any minimum spend requirements.
• Referral and bonus points follow the same expiry, forfeiture, and refund rules as standard Cutis Loyalty Points.
• Cutis Medical Laser Clinics reserves the right to withhold, reverse, or cancel referral points in cases of suspected misuse, self-referrals, or policy abuse.

8. Medical Discretion and Clinical Outcomes

• All medical treatments are subject to consultation and clinical suitability.
• Individual results vary and are influenced by biological, lifestyle, and medical factors.
• Dissatisfaction with aesthetic outcomes does not constitute grounds for refunds.
• Cutis Medical Laser Clinics reserves the right to decline, postpone, or discontinue treatment if deemed medically inappropriate or unsafe, even after purchase.

In such cases, any refund, credit, or adjustment will be determined at the clinic’s discretion and loyalty points will be adjusted accordingly.

9. Policy Amendments

Cutis Medical Laser Clinics reserves the right to amend, update, or replace these policies at any time without prior notice. The most current version published on our website shall prevail.

10. Contact Us

For questions regarding appointments, packages, memberships, or loyalty points, please contact:

Cutis Medical Laser Clinics
9 Scotts Road, Pacific Plaza
Scotts Medical Center #08-07
Singapore 228210

Phone: +65 6801 4000
WhatsApp: +65 9780 2079
Email: hello@cutislaserclinics.com